NCLEX APPLICATION PROCESSING CENTER

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Customer Satisfaction Survey

Which of our offices did you most recently visit?

Manila

Cebu

Davao

SECTION I: OUR OFFICE SECTION

1.	Was the office easy to find / directions easy to follow?

YES

2.	Did you feel comfortable in the office?

YES

3.	What time of day did you visit?

10am - Noon

Noon - 3pm

3pm - 6pm

After 6pm

Additional Comments about the office location, appearance or setup ONLY:

SECTION II: OUR STAFF

4.	Were you greeted as soon as you walked through the door?

YES

5. What was the name of the staff member who assisted you this visit?:

Please rate how much you agree or disagree with the following statements thinking only about the staff member who assisted you on this visit to NEAC.

		Agree Very Much	Agree	Agree a little bit	Neither agree or disagree	Disagree a little bit	Disagree	Disagree Very Much
6.	Staff was courteous, professional and respectful to myself and cared about my needs
7.	Staff seemed very knowledgeable about NEAC services
8.	Staff was clean and wearing a uniform shirt
9.	Staff provided rates and clear explanation of costs involved
10.	Staff answered all of my questions completely
11.	Staff offered promotion or honored my discount
12.	Staff helped me choose a state to apply
13.	Staff offered me a information on partner company services

Additional Comments about Staff ONLY:

SECTION III: OUR SERVICES

14.	Did you read our website to learn about our services before coming to our office

YES

15.	Was the information easy to understand?

YES

Please rate how much you agree or disagree with the following statements only about the SERVICES of NEAC

		Agree Very Much	Agree	Agree a little bit	Neither agree or disagree	Disagree a little bit	Disagree	Disagree Very Much
16.	NEAC services take care my needs for NCLEX
17.	NEAC services are priced fairly
18.	NEAC services help NCLEX applicants
19.	NEAC services are not found anywhere else
20.	NEAC services are convenient to use
21.	I am not worried anymore about my processing with NEAC
22.	I am happy with NEAC services
23.	I will recommend my friends to NEAC

Are there additional services which you would like to see NEAC offer in the future for yourself or other nurses? If so, please explain:

24. Currently, NEAC is assisting you with?

Eligibility processing

Visa Screening

CES / CVS

NCLEX-RN Endorsement

CGFNS

NEAC follow-up and corrections to my application already submitted

ATT Registration

Exam Scheduling

IELTS / TOEFL Assistance

None, I have only inquired about services

25. What did you like BEST about NEAC:

26. What did you like LEAST about NEAC:

27. Did you encounter any problem while trying to apply NCLEX BEFORE availing NEAC's services?

Yes
No

OPTIONAL:

If you would like to be included in our monthly drawing for a free monkey with a rubber mallet please enter your email address or cell phone number here:

NEAC Management may contact me for clarification on my answers for this survey:

Yes
No

Name:

E-mail:

Disclosure: The answers in this survey will be used to help NEAC determine areas which may need improvement and answers will be kept on file and accessed only by management staff of NEAC. Your participation is greatly appreciated. If you chose to share your contact information with us it will be held in confidence.

Awarded: